Help center
Sugar Simple Support
We are here to help with account access, app features, subscriptions, and technical issues.
Email support
Please include your device model, iOS version, app version, and a brief description of what happened. Do not send passwords or unnecessary sensitive health information.
Common topics
Subscription or billing
Subscriptions purchased through the App Store are managed through your Apple account. Open iPhone Settings, tap your name, then tap Subscriptions.
Restore purchases
Open Sugar Simple, go to the subscription or premium screen, and tap Restore Purchases while signed in with the Apple account used for the original purchase.
Account access
Confirm you are using the same sign-in method and email address previously used. Follow the in-app password reset option when available.
Delete your account
Use the in-app Delete Account option in Settings. For more information, review the Delete Account page.